When it comes to a busy airport and millions of holiday-makers setting off on their travels every year, it takes a large team to keep everything running smoothly.
At East Midlands Airport staff have every angle covered when it comes to getting visitors to their desired destination, while enjoying their time at the Castle Donington venue while they wait to jet off.
Here Denice Mowels, the car parks administrator, and Dan Sinnott, the digital and social media executive, tell reporter Jenny Moody a little bit about what their job entails.
Dan Sinnott, the digital and social media executive, knows what people like when it comes to social media and with an airport as busy as East Midlands, he is never short of something to Tweet about.
The 27-year-old is part of the commercial team and manages all of the airport's social media platforms, which can be anything from delivering messages from partners and offers from retailers to replying to customers who are experiencing difficulties or who have concerns.
He works with the commercial team to find the best way possible to help customers in any way he can. The staff there also put out messages about what is going on around the airport when it comes to traffic to help people plan their journey to make the drive there as simple as possible.
One of Dan's most popular Tweets was about a missing teddy. Bob the Beaver was the beloved toy belonging to young child and he had been lost in the airport. He received a message from a parent, who had boarded their plane with a heartbroken child, simply saying "help, we have left Bob the Beaver in departures".
So Dan and members of the retail team made it their mission to find Bob. Their efforts proved successful and they found the missing teddy and Tweeted a picture of him tucked up in lost property with a label around its neck saying he was waiting for his owner's return - to the delight of one very happy little girl.
He said: "It was our most popular Tweet. Her parents sent a picture of the little girl in lost property when they got back collecting the bear and it was really nice. It made everyone smile.
"I love the creative side of my job. There are so many different airlines and places to go to. We can demonstrate things at the airport and what sales are on. We can help with parking or lost property."
Dan had been working in marketing and public relations before he got the role at East Midlands Airport. He said: "I just saw the role advertised and I went for it. I saw this and with me being from the East Midlands, I thought what a great opportunity and I was lucky enough to get the job.
"It was my experience in marketing and public relations that got the job for me. They like experience over qualifications but I do have a degree in property and construction. At the time I did not know what I wanted to do.
"It is busy but really interesting. Every day I learn new skills, particularly with me still being quite new. There was so much of the operational side that I didn't understand but now it is normal for me and exciting.
"There are lots of staff changes so it is nice to be part of delivering the messages.
"We manage social media from 7am to 10pm so the aim is to respond to any queries seven days a week. Sometimes the phones starts pinging before we start. Once I get in to the office I look at what happened the last day; we get daily updates from the managers and we can feed information back.
"Then it is a case of checking the diary to see news we can use or looking at digital marketing or key messages with retailers - it is all typical marketing stuff.
"It is remembering to be reactive to what is going on and to be able to alert everyone."
Denice Mowels started working in the car park at East Midlands Airport on a part-time basis when she was still a university student and has now taken on the role as the car park administrator.
When it comes to parking, or even forgetting where they left the thing after all the excitement of jetting off on holiday, for most people it can be the most stressful part of the trip, but never fear the 22-year-old is on hand to help whenever she is needed.
The role comes with many different responsibilities including refunds, taking outstanding payments, the daily distribution of operational data, reporting incidents with the barriers, lost property, customer enquiries, making sure the systems are in working order and staff parking, to name just a few of her roles.
However, no day is ever boring and has included finding some unusual lost property lying about in her time. This includes a fake tooth which was handed in but never claimed and a bunch of knickers.
Miss Mowels said: "It is quite busy and unpredictable. It has got a very good vibe to the place, there is something about working in an airport."
To get the role she worked at the airport for two summers on a part-time basis while she was completing her degree in graphic design. As she looks to the future, she hopes to move up to a more senior role within the airport.
About East Midlands Airport
East Midlands welcomes more than four million passengers and sends them on their way across the world or greets them on their way home.
It serves more than 80 leisure and business destinations and supports more than 6,000 jobs, while generating around £300 million for the region.
It is winner of many prestigious awards including Best Regional UK Airport for Customer Service in 2013. The airport is the UK's number one provider of pure freight airport as it manages approximately 300,000 tonnes a year.
The team is dedicated to helping keep communications moving and are home to leading air freight operators, including DHL, TNT and UPS, as well as being a major air-hub for the Royal Mail.
The Air Traffic Control Tower at East Midlands Airport stands at just more than 52 metres high, with a construction made up of 750 tonnes of concrete and at a building cost of 3.5 million pounds.
The airport can also boast the sixth longest civilian runway in the UK, at a length of 2,893 metres. The on-site airport fire engines are around three times the size of standard fire engines, with the largest appliance capable of producing 350 gallons of foam and 3,000 gallons of water.
Facts about the airport's control tower
The tower is 53 metres tall
It has 248 stairs to the top
It was opened on April 18, 1999
In total there are 47 people working on the team - 32 controllers and the rest are assistants
The controllers have to have regular fitness checks
Controllers are also trained Met Office observers and give updates on the weather every 30 minutes
The training stimulator covers every eventuality which may occur
The airspace at East Midlands covers an area between Lichfield, Leicester, Mansfield and Melton
