Anyone who shops at budget supermarket Aldi is being urged to check their bank statements, as some customers have discovered they have been charged twice for their shopping.
The supermarket, which has stores in Burton, Swadlincote and Hilton, admitted that a technical problem caused a second payment to be taken from shoppers' accounts.
People who shopped at the supermarket on August 4 or 7 saw that the money had been taken from their accounts again on August 24. Only customers who made purchases on these two dates have been charged twice, and it is not yet known if any local stores have been affected by the problem.
An Aldi spokesman said: "A processing error led to a number of our customers at some of our Midlands stores being charged again on Thursday, August 24 for transactions made on Friday, August 4 and Monday, August 7. All affected customers were automatically reimbursed within 24 hours.
We are very sorry for this error and any inconvenience caused to our customers. The issue is now resolved, but if customers require any further assistance, we advice them to contact our customer services team."
Users on Twitter claimed that the issue caused them to be overdrawn, leaving them left to pay fees from the bank. Others have said that they still have not got their money back, despite Aldi claiming to have reversed the payments.
In a reply to a customer complaint, staff at the supermarket said: "While customers will not be charged more than the initial transaction amount made in our store, any overdrawing of your account caused by the second charge will need to be addressed with your bank directly."
The problem is believed to have only affected a few stores, rather than being a nationwide problem.
Customers are advised to check their statements and get in touch if they have lost out because of the glitch. This can be done by calling 0800 042 0800 or emailing customer.service@aldi.co.uk.
