New signs, arrow directions and huge plant pots have been placed in a popular Burton car park in a bid to ease the volume of traffic flowing through the site.
Shoppers were greeted by the new one-way system as they entered Coopers Square shopping centre car park earlier this week.
One motorist took to social media to inform others about the alteration.
She said: "Just in case there's anyone left who doesn't know, the Burton car park where BHS used to be is now one way. They have plonked massive plant pots to separate the road on the Sainsbury's exit side.
"It caused havoc this afternoon with people turning around. As if Burton wasn't already hard enough to traverse as it is now!"
Staff at East Staffordshire Borough Council say the changes were made to reduce the volume of cars waiting to enter the car park in Union Street.
Councillor Greg Hall, deputy leader for regulatory services, said: "The council has made some changes to the flow of traffic within Coopers Square shopping centre car park.
"The reason for the change is to help reduce the number of occasions of traffic waiting to enter the car park from Union Street, which from time to time can cause delays for motorists passing along that road.
"The entrance and exit arrangements haven't changed; it is only traffic flow within the car park itself that's different.
"New signs and direction arrows have been added to clearly show users which way to go, and the council's civil enforcement officers have been on hand to guide motorists as they get used to the new arrangements.
"The 'free after three' initiative remains in place, so you don't have to pay after 3pm but you still need to display a ticket."