Making sure an airport is running smoothly bears a great deal of responsibility, involving many challenges to ensure customers enjoy their journey.
James Parrish, the airport duty manager at East Midlands Airport, knows all too well the responsibilities involved and is ready to embrace anything that is thrown at him, from medical emergencies to passengers who have had one drink too many.
Here he talks to reporter Jenny Moody about his job and how he rose to be the youngest duty manager at the company.
Millions of holidaymakers or business travellers make their way to East Midlands Airport every year - so to keep it running and make sure everything goes to plan is a big role.
James Parrish has taken on those tasks every day since joining the airport last year. Every section of the airport has its own managers who report to James.
As the youngest airport duty manager at the company, it was his experience of managing various roles that got him where he is today. He can be charged with dealing with everything from first aid incidents all over the airport and a fire alarm sounding of its own accord to emergencies on the aircrafts including when they lose power.
He will then work with police and fire commanders to ensure the issue is resolved as "quickly and efficiently" as possible.
The 29-year-old said: "When there is a problem with the aircraft we have to get back to business as soon as possible as we have to stop aircrafts from going off while it is being dealt with so it needs to get back to normal. However, we never compromise safety as that always comes first."
His list of roles also includes being accountable for the airport's performance and emergency orders.
James, of Stamford, in Lincolnshire, said: "It is all about the customer journey, from when they come in on the perimeter roads and use the car parks to when they get on the plane. I am here if they need any assistance, whether they are going through security, into the retail outlets and then on the aircraft.
"I have to make sure that everything is co-ordinated. If there is an issue it is my job to resolve it and it is about utilising the staff to make the customers' journey as seamless and successful as possible. That is what I do in a nutshell."
James did not always plan to work in the airport, a role he clearly enjoys, as he started his career working in the leisure industry for David Lloyd and progressed up to management. He was later headhunted and contacted through professional networking site Linked In by Heathrow Airport, in London, and he took his first step into aviation.
At the time he was not in a position to relocate, and the airport was a two-and-a-half hour journey away so he moved to Stansted Airport where he was a security duty manager for two years.
He then became a manager with Lidl but the pull of the airport was too much to resist as "there is not other industry like it."
He added: "It was always a job in aviation that stuck out to me. The job came up at East Midlands Airport and I decided to go for it and moved my entire life to the Midlands.
"For me the job is all about experience. If I had a degree it would have shown a bit more education and discipline which would help again going into this role. For those looking to do this job it would represent that they can do project work but mine is all through experience.
"I started as a lifeguard and worked my way up into management."
He has also picked up many new skills in his job as well as learning more about other people's jobs. An example of this is working with the fire service for a day training.
Although every day brings its own challenges and highlights, they always start with a "team huddle" with all the deputy managers for the different departments and the police. They look at what every department looks like for the day and if there is anything they need to be aware of.
They then discuss how they are going to overcome these problems; it is all about supporting each other, he said.
James said: "I try to cross-train staff so they can help out in different departments if they are short. It is also building on this team ethos.
"One successful relationship we have formed here at East Midlands Airport is between Jet2 and Swissport as they had always been dealing with their own passengers and if they needed help they went to their managers. Now we have utilised the two and formed a good relationship where they move queues for each other when needed."
About East Midlands Airport
East Midlands welcomes more than four million passengers and sends them on their way across the world or greets them on their way home.
It serves more than 80 leisure and business destinations and supports more than 6,000 jobs, while generating around £300 million for the region.
It is winner of many prestigious awards including Best Regional UK Airport for Customer Service in 2013. The airport is the UK's number one provider of pure freight airport as it manages approximately 300,000 tonnes a year.
The team is dedicated to helping keep communications moving and are home to leading air freight operators, including DHL, TNT and UPS, as well as being a major air-hub for the Royal Mail.
The Air Traffic Control Tower at East Midlands Airport stands at just more than 52 metres high, with a construction made up of 750 tonnes of concrete and at a building cost of 3.5 million pounds.
The airport can also boast the sixth longest civilian runway in the UK, at a length of 2,893 metres. The on-site airport fire engines are around three times the size of standard fire engines, with the largest appliance capable of producing 350 gallons of foam and 3,000 gallons of water.