A six-month-old baby was among three people trapped in a lift well known for breaking down as her grandmother have said something needs to be done.
Gran Jayne Staples says something needs to be done to prevent further cases of people being trapped and needing to be rescued from the lift between Morrisons and The Pipeworks retail park, in Coppice Side, Swadlincote.
She says she fears someone might end up becoming ill if they are trapped for a long period.
Mrs Staples spoke out after her daughters Leah, 25, and Jordan, 23, became trapped in the lift with Leah's six-month-old baby on Wednesday, June 13.
They have told how they had to take clothes off as got hot inside the lift. Thankfully they were only trapped for 15 minutes.
It come just days after two adults and four children were trapped in the lift on Saturday, June 9, after it reopened four weeks following a fault.
Since the incident on Wednesday, the lift trapped another shopper on Thursday, June 14.
Mrs Staples said: "My two daughters and six-month-old granddaughter were trapped in the lift in Swadlincote between Morrisons and The Pipeworks in the hot sun. They had to be rescued by the fire service.
"My granddaughter had to be stripped down to keep her cool.
"I understand that these things can happen but from looking online I can see that this is a regular accurance.
"This could have potentially been very serious, if the fire service had not have been prompt. Something needs to be done."
Her daughter Jordan spoke out following her ordeal which saw the three trapped for around 15 minutes. She says they will no longer use the lift and will use the stairs instead.
She said: "About 15 minutes before we had gone up the lift to The Pipeworks and then came down with my sister and my niece but the doors wouldn't open.
"It was so hot that I had to strip my niece of her babygro so she just had her vest on.
"We were pressing the button for the doors to open but they wouldn't open, so we pressed the bell. It should have been an intercom but it was just a really loud noise which upset my niece so she was crying.
"We then called the number in the lift but it just kept bleeping. I was on the phone to my dad too.
"There was a couple outside trying to use the lift and the man tried to get the door open. They were ringing the number on the outside of the lift.
"Then the woman went to Morrisons and the staff sent someone out and called the fire service.
"My sister was panicking because her daughter was hot and crying. I am a worrier anyway. I was worrying we wouldn't have enough air.
"The fire service were great. They spoke to us through the lift and said they would pull us to the top.
"The first thing they said when the doors open was, 'God, it's hot in there'."
The incident came just a day after the Burton Mail revealed that £10,000 has been spent on fixing the lift over the last four years.
As a result, Workman, the managing agent for The Pipeworks, says it will now conduct an independent review to find out whether these incidents are due to the original installation, or vandalism and anti-social behaviour from users.
The results of the review will help the firm to decide whether the lift should be replaced completely.
The second lift, linking High Street and Morrisons, and owned by the supermarket, has also been problematic, with reports of people getting trapped.
Miss Staples added: "They should take that lift out because it has caused so much hassle. The amount of money they have spent on fixing it.
"I know when the shops shut the children play in it.
"We have tried to use it before but it is always normally cordoned off nearly every time I go and I have been living in Swadlincote my whole life.
"I would never use it again. We had a pram so it was easier to use but we won't use it again. They should just have a ramp."